As a patient at RSJMC, you and/or your representative are expected to-for optimal and appropriate care:

  • Provide complete and accurate information about your health, including present condition, past illnesses, hospitalizations, medications, natural products and vitamins, and any other matters that pertain to your health.
  • Provide complete and accurate information including your full name, address, home telephone number, date of birth, insurance carrier, and employer, when it is necessary.
  • Provide your doctor or the hospital with a copy of your Advance Directive if you have one and want it to apply during your admission.
  • Ask questions when you do not understand what your doctor or other members of your health care team tell you about diagnosis or treatment. You should inform your doctor if you anticipate problems in following prescribed treatment and you are considering alternative therapies (may interfere or interact with care).
  • Ask your doctor or nurse what to expect regarding pain and pain management plan. You should tell your doctor or nurse about worries about taking pain medication.
  • Leave valuables at home and bring only items necessary during your hospital stay.
  • Abide by all hospital rules and regulations.
  • Comply with the NO SMOKING policy.
  • Comply with Visiting Hours and policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited inside hospital premises.
  • Treat hospital staff, other patients, and visitors with courtesy and respect. Provide complete and accurate information for insurance claims and work with the hospital's Credit and Collection staff to ensure payment settlement.
  • Know your health insurance coverage and related policies concerning required pre-approvals, covered services, admissions, and the hospital and doctors covered by your insurance provider.
  • Pay your hospital and physician bills in a timely manner.
  • Ask questions from your insurance company or the hospital's Billing Services if there is a financial issue that you do not understand.